customer-centric culture

The Cost of a Mortgage: Going Beyond the Lender Letter

This article first appeared in Mortgage Orb. For lenders and…
Efficiency with Checklists

[Video] Improve Your Efficiency with Checklists

When you know all the tasks you need to do to originate, process,…
Goal Setting for Better Business Communications

[That MI Guy Video] 9 Tips to Successfully Working from Home

These days, many of us find ourselves in the same boat - working…
Process Improvement | Difficult Situations

Process Improvement for Your Mortgage Operations

Have you ever heard the phrase "if you're not evolving, you're…

The Training Conundrum – Classroom or Online?

The one constant in the mortgage industry is change and change…
Views to Use: Make Your Mortgage Tech Stack Work for You

Make Your Mortgage Tech Stack Work for You

We often hear from loan officers that they feel that…
customer-centric culture

6 Tips for Cultivating a Customer-Centric Culture

First-time homebuyers…they're oftentimes scared, confused,…
closing leadership skills gap

Closing the Management Skills Gap

By Charlotte Tyson Mortgage professionals moving into supervisory…
Genworth Mortgage Insurance's website wins the Tech100 Award from HousingWire

Genworth's Customer-Driven Website Design: How We Did It

In the design world, it’s a widely accepted fact that customers…
CCPA and Personal Information

Data Security – The First Line of Defense

Data Security has become increasingly important in today’s…