Entries by MaryKay Scully

The Cost of a Mortgage: Going Beyond the Lender Letter

This article first appeared in Mortgage Orb. For lenders and loan officers, it is often easy to forget how overwhelming or mysterious the homebuying process is for buyers. Particular aspects of the process that professionals take for granted may catch potential borrowers off guard. For example, a closing might fall through because the buyer decided […]

[Video] 5 Tips for Better Business Communications

Have you ever stopped to think about your business communications with borrowers? No, we’re not talking about marketing messages, we’re talking about how you interact with borrowers face-to-face or via text, email, or phone. Every so often, you should pause and consider how your business communications come across to the borrowers you work with. After […]

The Training Conundrum – Classroom or Online?

The one constant in the mortgage industry is change and change requires education and preparation throughout each organization. As players in the industry shift toward remote workers, flex hours and 24-hour work cycles, education and preparation become much more of a challenge. Mortgage customers require a wide range of assistance and have unique needs and […]

Back to Basics: 4 Reasons Why Your Applicant’s Mortgage Application Is Getting Rejected

I recently came across an article on Realtor.com which discussed the main reasons mortgage applications are rejected and the embarrassment an applicant goes through upon receiving that rejection. Using four of the five reasons cited in the article, I want to discuss some applicant fears and obstacles you may encounter while processing and underwriting a […]