This article first appeared in Mortgage Orb. For lenders and loan officers, it is often easy to forget how overwhelming or mysterious the homebuying process is for buyers. Particular aspects of the process that professionals take for granted may catch potential borrowers off guard. For example, a closing might fall through because the buyer decided […]
Author Archive for: MaryKay.Scully
About MaryKay Scully
As Genworth’s Director of Customer Education, MaryKay leads the development of our customer education curriculum. With 26 years experience at GE/Genworth, she has also served as an E-Business Development Manager, Director of Customer Education and Organizational Effectiveness, and as a Service Center Manager. Prior to Genworth, she held Loan Officer positions at various mortgage companies in the Mid-Atlantic states. MaryKay’s extensive and varied experience makes her a nationally sought after instructor and round table participant for topics as far reaching as Purchase Transaction Best Practices to HMDA.
MaryKay is a graduate of the National School of Banking and received an MBA in Business Administration/Management from Fairfield University in Fairfield, CT. She has held Series 7 and Series 63 (Uniform Securities Agent License). She is a Functional Black Belt in Six Sigma Quality and is a Certified Trainer in DiSC Behavioral Profiling.
Chairman of the Mortgage Bankers Association of New Jersey Women's Committee (2019)
Mortgage Professional America Elite Women Award in 2017 and 2018
Entries by MaryKay Scully
Have you ever stopped to think about your business communications with borrowers? No, we’re not talking about marketing messages, we’re talking about how you interact with borrowers face-to-face or via text, email, or phone. Every so often, you should pause and consider how your business communications come across to the borrowers you work with. After […]
When you know all the tasks you need to do to originate, process, or underwrite a loan, you may not see how you can get any additional efficiency with checklists. With the COVID-19 pandemic, many of us are finding that we may not have our typical resources like we would in the office or that […]
As you may know by now, the tax filing date for 2019 returns has been extended to July 1, 2020, but that doesn’t mean you won’t have to evaluate any 2019 tax returns until that date. There are a few things that have changed from the 2018 filing year that you should be aware of. […]
The one constant in the mortgage industry is change and change requires education and preparation throughout each organization. As players in the industry shift toward remote workers, flex hours and 24-hour work cycles, education and preparation become much more of a challenge. Mortgage customers require a wide range of assistance and have unique needs and […]
I recently came across an article on Realtor.com which discussed the main reasons mortgage applications are rejected and the embarrassment an applicant goes through upon receiving that rejection. Using four of the five reasons cited in the article, I want to discuss some applicant fears and obstacles you may encounter while processing and underwriting a […]