Entries by Genworth Mortgage Insurance

Mortgage Fraud Case Study: A Fraudster in Vegas

Although the market indicates occurrences of mortgage fraud are at a steady low rate, mortgage professionals should remain vigilant in efforts to detect and prevent individuals and organizations seeking to profit by obtaining properties. Here’s one such example of mortgage fraud that was recently investigated. An Opportune Moment Everything in the file looked to be […]

Being You-Centric to Improve Your Borrowers’ Experience

Over the last few years, we’ve witnessed a tremendous shift across many industries, including the mortgage industry, to focus more on customer experience. Being customer-centric, or you-centric, when you’re thinking about your borrowers, is critical for the success of your business. Whether you’re an individual contributor or a business leader, there are plenty of compelling […]

Identifying the Top 3 Most Common Types of Mortgage Fraud

In the mortgage industry, we consistently hear that mortgage fraud is becoming more difficult to commit. What that really means is that traditional methods of mortgage fraud are becoming more difficult to commit, especially with improvements in technology and verification of borrower information. Despite these improvements, fraudsters learn quickly and are always looking for new […]

6 Tips for Cultivating a Customer-Centric Culture

First-time homebuyers…they’re oftentimes scared, confused, overwhelmed, and skeptical when it comes to the homebuying process. What that means is they usually need extra TLC from their loan officer when it comes to obtaining a mortgage. These borrowers come in all ages, and from all walks of life, so developing a customer-centric culture can help you give […]

Closing the Management Skills Gap

By Charlotte Tyson Mortgage professionals moving into supervisory roles need leadership training Career-advancement opportunities abound in the mortgage industry. It is an industry where an individual taking an entry-level mortgage-originator job, for example, can go on to enjoy an enriching work experience that includes gaining technical expertise as well as pursuing personal and professional development […]