Charlotte Tyson is director of customer consulting for Genworth Mortgage Insurance. She provides project support and practical application of process-improvement tools and methodologies for mortgage-lending institutions that range from the country’s largest lenders to large regional banks, credit unions and smaller community banks. The 25-year industry veteran has an extensive background in all aspects of the business, which gives her great insight and ability to apply process improvement tools and methodologies to the best advantage of the customer.